At Amp, we believe a safe community is a happy community. We welcome creative expression, diverse opinions, and thoughtful discourse. We encourage passionate debate and thoughtful discussions but we are not a public square and entertainment at the expense of safety is never acceptable, and we will deal with issues quickly and seriously.
Violation of these guidelines are taken seriously, and actions taken will include, but are not limited to, issuing warnings, removing content, removing accounts, and reporting accounts to law enforcement. See below for Reporting and Enforcement details.
Breaking the Law
You must respect all applicable local, national and international laws when using our services. Be aware that content that is acceptable in one country may be deemed illegal and or offensive/controversial in another, which could result in its removal.
You must comply with all applicable local, national, and international laws while using our services. Any content or activity featuring, encouraging, offering, providing instruction on, or soliciting illegal activity is not permitted. There will be instances where we take down content not only in the countries where it is illegal but also in other countries due to the controversial nature of the content in other territories where it may be accessed.
Self-Harm & Promoting It
You may not engage in self-destructive behavior that endangers your life or the life of another person. This includes but is not limited to suicide threats, intentional physical trauma or violence, illegal use of drugs, touting the dangerous consumption of alcohol and or drugs. You may not host a show while driving. We do not permit content set up as stunts or pranks when the behavior may cause injury or death.
If you or someone you know needs support now, call or text 988 or chat 988Lifeline.org. 988 connects you with a trained crisis counselor who can help. Crisis workers are available 24 hours a day. Calls are free and confidential.
Drugs & Dangerous Products
We will not permit content about the illegal use or distribution of drugs, or dangerous products (e.g., firearms). Content related to drugs that are legally permitted in some locations, including how-to content, is generally acceptable but will be reviewed upon a case-by-case basis should it be reported.
We do not permit violence, promotion of violence, threats of violence, or calls for violence on Amp. This includes direct and indirect threats, DDOS (distributed denial-of-service), swatting, doxxing, hate raids, and or any incitement that could result in physical harm or property damage
Terrorism & Organized Crime
You may not share content that supports or promotes domestic or international terrorism, violent domestic or international extremist actors, gangs or organized crime. We consider extremists, terrorist organizations, gangs, and organized crime groups as any group listed on the U.S. State or Department of Justice’s list of terrorist organizations, gangs, and organized crime outfits.
We do not permit violence or threatening behavior within our community. You may not use Amp to promote dangerous individuals or organizations that pose a threat to public safety, and you may not use Amp to disseminate any content that depicts, glorifies, encourages, or supports terrorism, or violent extremist actors or acts. Anyone found to be engaging in threats of violence, terrorism and/or violent extremism will be permanently banned.
You may not:
- Share content that depicts, glorifies, encourages or supports terrorism, violent extremist actors or acts
- Display or link terrorist or extremist propaganda including graphic images or video of terrorist or extremist violence, even if done to denounce it
- State an intention to inflict physical harm on yourself, another individual or group
- Encourage others to commit violence
- Make statements enticing people to bring weapons to a location under the guise of “ensuring Law and Order”
- Praise, promote or glorify dangerous individuals, organizations or conspiracy theories and theorists that promote violence
- Glorify or promote known symbols of hate
Hate & Harassment
You may not spread hate or harass people. We have zero tolerance for hateful conduct and harassment in content – including, but not limited to, artwork, usernames, show names, and any other customizable features.
We consider content hateful if it promotes or encourages discrimination, denigration, harassment, or violence based on the following protected characteristics: race, ethnicity, national origin, religion, sex, gender, gender identity, sexual orientation, disability, medical condition, veteran status, or physical traits. We will also not permit content that promotes organizations with hateful views.
Harassment has many faces and includes stalking, personal attacks, promotion of physical harm, hostile raids, malicious false report brigading, and slurs. Sexual harassment can take the form of unwelcome sexual advances and solicitations, sexual objectification, or degrading attacks relating to a person’s perceived sexual practices.
You may not create content of a sexual nature that makes users feel uncomfortable or unsafe.
We permit mature content (when your content is labelled as such using the mature/explicit icon) but sexually explicit content or activities that threaten or promote sexual violence or exploitation are not permitted. The use of excessive gratuitous sexual language in user and show names as well as the depiction of lascivious behavior in profile images and cover art is prohibited.
Deception & Misinformation
You may not harm or deceive our community through deception or misinformation. We do not permit fabricated or manipulated information to be presented as fact, especially when it can present physical and emotional harm to our community or the public at large. Furthermore, we do not permit harmful ideologies that misinform the public, such as those that deny the occurrence of mass casualty events or that aim to incite fear and hate of a particular group.
We acknowledge that some content containing misinformation that would normally be removed per our community guidelines may be in the public interest for educational correction, scientific, and satirical purposes. For these purposes, and where counter speech occurs and the content enables individual expression on topics of social importance, we may permit this content.
We encourage you to ensure the accuracy of any content you share. We reserve the right to remove content that has the potential to harm or is clearly intended to deceive our community
You may not:
- Share misinformation that can harm the health or wellbeing of an individual or the public at large
- Deny that a tragic event such as the Holocaust or Sandy Hook occurred
- Share misinformation related to public emergencies
- Share content that misleads community members about elections or any civic process
- Promote or glorify the ideals or actions of known conspiracy theorists or groups to which they belong
- Manipulate audio without disclosing such manipulation with the intent to deceive or misinform
Impersonation & Malicious Content
You may not impersonate others or engage in malicious activities. We do not permit users to impersonate an individual or organizations. The only exception is in the case of parody/comedy, provided there is a clear indication that it is parody/comedy and not the actual person or entity being represented.
We do not permit spams, scams or other malicious conduct. This includes, but is not limited to: defrauding others, feigning distress, making false or malicious reports, sending multiple reports about the same issue, asking a group to report the same content to invoke an action, tampering or cheating by creating multiple accounts with the intention of inflating popularity, distributing unauthorized advertisements, threatening to hack a user, or DDOS the service.
You may not share unauthorized private information. We prohibit streaming live content involving a person who is not aware their participation is being live-streamed. We will remove content that invades the privacy of others by sharing content that may reveal private information about an individual or their property, such as their real name or location, or has been live-streamed without the individual’s knowledge.
You may not evade an enforcement action such as a suspension or ban. All enforcement actions are binding until they expire or we remove them upon a successful appeal. Any attempt to circumvent an enforcement action by creating another account or using someone else’s account will lead to additional enforcement actions.
You may not be evasive in labeling your content. You must accurately label your content to the best of your ability. Deliberate or extensive evasive labeling or misclassifying your content will lead to enforcement.
Some content may not be appropriate for all listeners and is intended for mature audiences. Creators must accurately label content to the best of their ability, including activating the “Mature/Explicit” content label. Deliberate misuse of labeling, or metadata, is not permitted.
We acknowledge that mature and explicit can be difficult to distinguish and we acknowledge that chat may contain explicit language. We consider content to be mature when it is geared towards mature audiences discussing mature themes (gambling, sex, illegal drugs, alcohol, violence) with or without using explicit terms to discuss these themes. We also ask that you label sensitive content as mature. Sensitive content is raw or real talk about topics such as suicide, sexual abuse, depression, dysphoria and body image.
Most explicit content will also be considered mature. However, this content has the added element of being explicitly descriptive when discussing mature themes. Mature would be discussing the impact of sexual abuse on a victim, as the theme of sexual abuse is considered mature. We consider content “explicit” if describing in detail how the sexual abuse occurred.
You should mark all content explicit/mature when:
- You need to cover a child’s (under age 13) ears when listening to the show
- The same content is marked explicit in the Amazon Music catalog
- It is geared towards adult audiences (gambling, drugs, sex)
- It contains profane or discriminatory language in the show title, description, or show audio.
- Discussing violence or death
- Discussing sexually explicit topics or descriptions of desire
- Discussing crime, terrorism or racism in graphic detail
- Discussing sensitive subjects such as mental health, eating disorders, suicide, sexual abuse, depression, dysphoria or body image
- Simulating loud noises such as gun shots/explosions
When choosing a category or tag, please choose whichever best describes your content. Deliberate or extensive misuse of titles, tags and categories, or other metadata are not permitted.
You may not engage in behavior that disrupts or interferes with content. We do not permit disruptions during a show with the intent to interfere with content that is presented. Some examples of this conduct include, but are not limited to, loud or disruptive noises and voice raiding. Disruptive noises are any noises that are intentionally creating a loud or obnoxious sound to irritate other people and disrupt conversations.
Username, Profile, and Show Names
We encourage individuality in user names, profile bios, show names and descriptions but ask that you are considerate when selecting these. As such, we will review and take enforcement action if:
- You create or use a username, profile bio or show name/description to engage in abusive behavior, such as targeted harassment or expressing hate towards a person, group, or protected category.
- You create a username, profile bio or show name, description or imagery that contains excessive and gratuitous explicit/sexual language or imagery
- You create or use a user name, add a profile bio or use a show name/description that impersonates someone else, or that gives the impression that the account has permissions which is does not have, for example containing the terms “admin” or “moderator”.
- You create or use a user name that clearly consists of the name of a company, group, product that you don’t have permission to use.
Usernames: recycling and reassigning
Amp usernames are provided to the first individual to register an open and available username. To be clear, this is a first come, first serve basis and some usernames may not be available.
Existing or already in-use usernames may be freed up for re-registration, without notice, if they:
- violate specific registered trademarks;
- are involved in an active impersonation (keep in mind someone registering your desired username first is NOT an act of impersonation); or
- are no longer active, meaning, there is no viewing or login activity associated with the account for at least 12 months.
In addition to the above, you are not allowed to buy or sell usernames and if we learn that you are attempting to buy or sell a username, or have completed such a transaction, we reserve the right to take enforcement action against your account.
Content Ownership & Copyright
You may not share or use content that you do not own or are not authorized to share. We will respond to notices of claimed copyright infringement by rights holder(s) and we will terminate accounts of users that repeatedly infringe.
We encourage our community to create and share original content, and we respect the rights of creators. You are responsible to ensure that you have the rights to any content you use whether it is audio or visual. Amp cannot make legal judgments regarding allegations of copyright infringement. When we receive a notification form a rights holder or their agent, we will notify you and generally remove the content containing the infringing material. We will only restore content if we receive a retraction form the rights holder.
A rightsholder or agent can report an infringement during a show using our “report a violation” feature or you may also review our DMCA guidelines and file a report here.
Reporting a violation
We made it easy to file a report while listening to a show. You click on “Report” at the top of the show page. If you are not able to report during a show, you may also file a report by contacting our Support team by clicking here.
We will investigate reports of potential violations of our Terms of Service and Community Guidelines and, if we are able to confirm such reports, we will take action against the relevant users.
Our enforcement actions can include education, warnings, temporary suspensions, and in the case of more serious violations a permanent ban.
We will share our enforcement decision with the person against who the violation was filed. To respect privacy, we will generally not disclose enforcements to the wider community, but reserve the right to do so when it is in the public interest.
We have an appeal process for enforcements that will be included in the email you are sent when an enforcement occurs. Creators and listeners may appeal any enforcement action by following the directions supplied in the email used to set-up your account. If you file an appeal, the enforcement will remain in place pending review and resolution of your appeal. Appeals may take 48-72 hours depending on the complexity of the issue or the level of additional review required.
Once you submit your appeal, you will receive an email acknowledging receipt of your appeal. We will review your appeal and let you know the outcome of your appeal. We do not guarantee that your appeal will be successful, and once an appeal has been reviewed and the enforcement upheld, you cannot re-appeal. Abusing or spamming the appeals process may lead to additional enforcement.