Community Guidelines

Safety, violations, reporting and enforcement

At Amp, we believe a safe community is a happy community. We welcome creative expression, diverse opinions, and thoughtful discourse. We encourage passionate debate and thoughtful discussions but we are not a public square and entertainment at the expense of safety is never acceptable, and we will deal with issues quickly and seriously.
Violation of these guidelines are taken seriously, and actions taken will include, but are not limited to, issuing warnings, removing content, removing accounts, and reporting accounts to law enforcement. See below for Reporting and Enforcement details.

Breaking the Law

You must respect all applicable local, national and international laws when using our services. Be aware that content that is acceptable in one country may be deemed illegal and or offensive/controversial in another, which could result in its removal.

You must comply with all applicable local, national, and international laws while using our services. Any content or activity featuring, encouraging, offering, providing instruction on, or soliciting illegal activity is not permitted. There will be instances where we take down content not only in the countries where it is illegal but also in other countries due to the controversial nature of the content in other territories where it may be accessed.

Self-Harm & Promoting It

You may not engage in self-destructive behavior that endangers your life or the life of another person.

This includes but is not limited to suicide threats, intentional physical trauma or violence, illegal use of drugs, touting the dangerous consumption of alcohol and or drugs. You may not host a show while driving. We do not permit content set up as stunts or pranks when the behavior may cause injury or death.

If you, or someone you are aware of are thinking about self-harm, seek help as soon as possible by contacting services with expertise in crisis intervention. You can reach out to the National Suicide Prevention lifeline at 1-800-273-TALK (8255), Crisis workers are available 24 hours a day. Calls are free and confidential.

Drugs & Dangerous Products

We will not permit content about the illegal use or distribution of drugs, or dangerous products (e.g., firearms). Content related to drugs that are legally permitted in some locations, including how-to content, is generally acceptable but will be reviewed upon a case-by-case basis should it be reported.

Violence

We do not permit violence, promotion of violence, threats of violence, or calls for violence on Amp. This includes direct and indirect threats, DDOS (distributed denial-of-service), swatting, doxxing, hate raids, and or any incitement that could result in physical harm or property damage

Terrorism & Organized Crime

You may not share content that supports or promotes domestic or international terrorism, violent domestic or international extremist actors, gangs or organized crime. We consider extremists, terrorist organizations, gangs, and organized crime groups as any group listed on the U.S. State or Department of Justice’s list of terrorist organizations, gangs, and organized crime outfits.

We do not permit violence or threatening behavior within our community. You may not use Amp to promote dangerous individuals or organizations that pose a threat to public safety, and you may not use Amp to disseminate any content that depicts, glorifies, encourages, or supports terrorism, or violent extremist actors or acts. Anyone found to be engaging in threats of violence, terrorism and/or violent extremism will be permanently banned.

You may not:

  • Share content that depicts, glorifies, encourages or supports terrorism, violent extremist actors or acts
  • Display or link terrorist or extremist propaganda including graphic images or video of terrorist or extremist violence, even if done to denounce it
  • State an intention to inflict physical harm on yourself, another individual or group
  • Encourage others to commit violence
  • Make statements enticing people to bring weapons to a location under the guise of “ensuring Law and Order”
  • Praise, promote or glorify dangerous individuals, organizations or conspiracy theories and theorists that promote violence
  • Glorify or promote known symbols of hate

Hate & Harrassment

You may not spread hate or harass people. We have zero tolerance for hateful conduct and harassment in content – including, but not limited to, artwork, usernames, show names, and any other customizable features.

We consider content hateful if it promotes or encourages discrimination, denigration, harassment, or violence based on the following protected characteristics: race, ethnicity, national origin, religion, sex, gender, gender identity, sexual orientation, disability, medical condition, veteran status, or physical traits. We will also not permit content that promotes organizations with hateful views.

Harassment has many faces and includes stalking, personal attacks, promotion of physical harm, hostile raids, malicious false report brigading, and slurs. Sexual harassment can take the form of unwelcome sexual advances and solicitations, sexual objectifation, or degrading attacks relating to a person’s perceived sexual practices.

We want people to participate in our community without fear of hate or harassment. We permit diverse and even unpopular points of view as long those views do not cross into hate, harassment, or misinformation. Content that contains hate speech or harassment is subject to removal, and we may suspend or ban accounts engaging in such conduct. The most egregious violations may result in a permanent ban on the first violation.

You may not:

  • Deny occurrence of events of mass tragedy such as the Holocaust, 9/11, or Sandy Hook
  • Glorify hate crimes, acts of mass violence or the perpetrators of violent acts
  • Blame victims for acts of violence against them
  • Incite or encourage violence or fear against a protected group
  • Use slurs with the intention to demean or assign a negative trait to a person or group of people
  • Include a slur* in your profile content or other metadata
  • Use speech or metadata to dehumanize or push negative stereotypes. These include but are not limited to:
    • Comparing protected groups to insects, parasites, viruses or as inhuman or impure
    • Characterizing a protected group as criminals
    • Intentionally using incorrect pronouns or addressing someone in a way that does not correctly reflect the gender with which they identify
  • Use negative statements related to the mental health, hygiene or worth of a protected group (e.g., [protected group] is smelly, useless, insane)
  • Deny or call into question the right of protected groups to vote, work, have access to services, or benefit from tax dollars
  • Support supremacy of one group over another
  • Create accounts dedicated to hate, such as through abusive usernames or hateful artwork
  • Encourage the use of or generally endorse sexual orientation conversion therapy

*Our list of slurs is intentionally not made public so as not to enable evasion of this policy. We will take context into account when we evaluate slurs, and will not remove content that contains slurs that are used self-referentially, or do not disparage the intended recipient.

Sexual Content

You may not create content of a sexual nature that makes users feel uncomfortable or unsafe.

We permit mature content (when your content is labelled as such using the mature/explicit icon) but sexually explicit content or activities that threaten or promote sexual violence or exploitation are not permitted. The use of excessive and gratuitous sexual language and imagery in usernames, shown names and cover art is prohibited.

We do not permit the normalization, glorification, or romanticization of sexual assault, rape, pedophilia, or child sexual abuse.

We do not permit our service to be used for solicitation of sexual services or for pornography.

We strive to be a welcoming and safe space, and do not permit sexually explicit content with the sole intention to arouse or solicit. Or content that depicts or supports non-consensual acts. We do not permit sexually exploitative content. We do not permit content that contains, promotes or encourages, sexual violence, threats of sharing sexually suggestive or explicit content without permission or sexual assault and molestation. Additionally, we do not permit any content on our service that contains, promotes or encourages sexual exploitation that involves minors, appears to involve minors, or depictions of minors, or any content that encourages or promotes pedophilia and this behavior will be reported to the National Center for Missing & Exploited Children.

You may not:

  • Continue to engage with someone after they have asked you to stop
  • Engage in sexual discussions of someone’s body
  • Link to pornographic content in show descriptions or bio
  • Solicit sexual acts
  • Engage in grooming behaviors. This includes asking a minor to connect on or off platform, requesting their personal information, or making sexual solicitations or comments towards them.

Deception & Misinformation

You may not harm or deceive our community through deception or misinformation. We do not permit fabricated or manipulated information to be presented as fact, especially when it can present physical and emotional harm to our community or the public at large. Furthermore, we do not permit harmful ideologies that misinform the public, such as those that deny the occurrence of mass casualty events or that aim to incite fear and hate of a particular group.

We acknowledge that some content containing misinformation that would normally be removed per our community guidelines may be in the public interest for educational correction, scientific, and satirical purposes. For these purposes, and where counter speech occurs and the content enables individual expression on topics of social importance, we may permit this content.

We encourage you to ensure the accuracy of any content you share. We reserve the right to remove content that has the potential to harm or is clearly intended to deceive our community

Trust is the foundation of our community and we want to foster a community that safely connects millions of people daily. To maintain trust and safety we do not permit content that contains potentially harmful false or incorrect information stated as a fact. This includes, but is not limited to, false or fabricated information, manipulated media that poses a potential threat or harm to society, spam or fake engagement, and impersonation.

You may not:

  • Share misinformation that can harm the health or wellbeing of an individual or the public at large
  • Deny that a tragic event such as the Holocaust or Sandy Hook occurred
  • Share misinformation related to public emergencies
  • Share content that misleads community members about elections or any civic process
  • Promote or glorify the ideals or actions of known conspiracy theorists or groups to which they belong
  • Manipulate audio without disclosing such manipulation with the intent to deceive or misinform

Impersonation & Malicious Content

You may not impersonate others or engage in malicious activities. We do not permit users to impersonate an individual or organizations. The only exception is in the case of parody/comedy, provided there is a clear indication that it is parody/comedy and not the actual person or entity being represented.

We do not permit spams, scams or other malicious conduct. This includes, but is not limited to: defrauding others, feigning distress, making false or malicious reports, sending multiple reports about the same issue, asking a group to report the same content to invoke an action, tampering or cheating by creating multiple accounts with the intention of inflating popularity, distributing unauthorized advertisements, threatening to hack a user, or DDOS the service.

Respecting Privacy

You may not share unauthorized private information. We prohibit streaming live content involving a person who is not aware their participation is being live-streamed. We will remove content that invades the privacy of others by sharing content that may reveal private information about an individual or their property, such as their real name or location, or has been live-streamed without the individual’s knowledge.

Enforcement Evasion

You may not evade an enforcement action such as a suspension or ban. All enforcement actions are binding until they expire or we remove them upon a successful appeal. Any attempt to circumvent an enforcement action by creating another account or using someone else’s account will lead to additional enforcement actions.

Content Labeling

You may not be evasive in labeling your content. You must accurately label your content to the best of your ability. Deliberate or extensive evasive labeling or misclassifying your content will lead to enforcement.

Some content may not be appropriate for all listeners and is intended for mature audiences. Creators must accurately label content to the best of their ability, including activating the “Mature/Explicit” content label. Deliberate misuse of labeling, or metadata, is not permitted.

We acknowledge that mature and explicit can be difficult to distinguish. We consider content to be mature when it is geared towards mature audiences discussing mature themes (gambling, sex, illegal drugs, alcohol, violence) with or without using explicit terms to discuss these themes. We also ask that you label sensitive content as mature. Sensitive content is raw or real talk about topics such as suicide, sexual abuse, depression, dysphoria and body image.

Most explicit content will also be considered mature. However, this content has the added element of being explicitly descriptive when discussing mature themes. Mature would be discussing the impact of sexual abuse on a victim, as the theme of sexual abuse is considered mature. We consider content “explicit” if describing in detail how the sexual abuse occurred.

You should mark all content explicit/mature when:

  • You need to cover a child’s (under age 13) ears when listening to the show
  • The same content is marked explicit in the Amazon Music catalog
  • It is geared towards adult audiences (gambling, drugs, sex)
  • It contains profane or discriminatory language
  • Discussing violence or death
  • Discussing sexually explicit topics or descriptions of desire
  • Discussing crime, terrorism or racism in graphic detail
  • Discussing sensitive subjects such as mental health, eating disorders, suicide, sexual abuse, depression, dysphoria or body image
  • Simulating loud noises such as gun shots/explosions

When choosing a category or tag, please choose whichever best describes your content. Deliberate or extensive misuse of titles, tags and categories, or other metadata are not permitted.

Disruptive Behavior

You may not engage in behavior that disrupts or interferes with content. We do not permit disruptions during a show with the intent to interfere with content that is presented. Some examples of this conduct include, but are not limited to, loud or disruptive noises and voice raiding. Disruptive noises are any noises that are intentionally creating a loud or obnoxious sound to irritate other people and disrupt conversations.

Username, Profile, and Show Names

We encourage individuality in user names, profile bios, show names and descriptions but ask that you are considerate when selecting these. As such, we will review and take enforcement action if:

  • You create or use a username, profile bio or show name/description to engage in abusive behavior, such as targeted harassment or expressing hate towards a person, group, or protected category.
  • You create a username, profile bio or show name, description or imagery that contains excessive and gratuitous explicit/sexual language or imagery
  • You create or use a user name, add a profile bio or use a show name/description that impersonates someone else, or that gives the impression that the account has permissions which is does not have, for example containing the terms “admin” or “moderator”.
  • You create or use a user name that clearly consists of the name of a company, group, product that you don’t have permission to use.

Usernames: recycling and reassigning

Amp usernames are provided to the first individual to register an open and available username. To be clear, this is a first come, first serve basis and some usernames may not be available.

Existing or already in-use usernames may be freed up for re-registration, without notice, if they:

  • violate specific registered trademarks;
  • are involved in an active impersonation (keep in mind someone registering your desired username first is NOT an act of impersonation); or
  • are no longer active, meaning, there is no viewing or login activity associated with the account for at least 12 months.

In addition to the above, you are not allowed to buy or sell usernames and if we learn that you are attempting to buy or sell a username, or have completed such a transaction, we reserve the right to take enforcement action against your account.

Content Ownership & Copyright

You may not share or use content that you do not own or are not authorized to share. We will respond to notices of claimed copyright infringement by rights holder(s) and we will terminate accounts of users that repeatedly infringe.

We encourage our community to create and share original content, and we respect the rights of creators. You are responsible to ensure that you have the rights to any content you use whether it is audio or visual. Amp cannot make legal judgments regarding allegations of copyright infringement. When we receive a notification form a rights holder or their agent, we will notify you and generally remove the content containing the infringing material. We will only restore content if we receive a retraction form the rights holder.

A rightsholder or agent can report an infringement during a show using our “report a violation” feature or you may also review our DMCA guidelines and file a report here.

Reporting a violation

We made it easy to file a report while listening to a show. You click on “Report” at the top of the show page. If you are not able to report during a show, you may also file a report by contacting our Support team by clicking here.

Enforcement

We will investigate reports of potential violations of our Terms of Service and Community Guidelines and, if we are able to confirm such reports, we will take action against the relevant users.

Our enforcement actions can include education, warnings, temporary suspensions, and in the case of more serious violations a permanent ban.

We will share our enforcement decision with the person against who the violation was filed. To respect privacy, we will generally not disclose enforcements to the wider community, but reserve the right to do so when it is in the public interest.

Enforcement appeals

We have an appeal process for enforcements that will be included in the email you are sent when an enforcement occurs. Creators and listeners may appeal any enforcement action by following the directions supplied in the email used to set-up your account. If you file an appeal, the enforcement will remain in place pending review and resolution of your appeal. Appeals may take 48-72 hours depending on the complexity of the issue or the level of additional review required.

Once you submit your appeal, you will receive an email acknowledging receipt of your appeal. We will review your appeal and let you know the outcome of your appeal. We do not guarantee that your appeal will be successful, and once an appeal has been reviewed and the enforcement upheld, you cannot re-appeal. Abusing or spamming the appeals process may lead to additional enforcement.

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