Help Center

Your hub for all things FAQ and customer support

Frequently Asked Questions
Welcome to the Amp Help Center, where you’ll find answers to frequently asked questions, and the more obscure ones. We update the list regularly to include all burning questions relevant to Amp listeners and creators today. If you can’t find the answer you’re looking for, the customer support chatbot can help. To optimize your Amp experience, head over to our Getting Started section for tips and best practices.
General Account, Profile & Access
Answers to common account-based questions and access to Amp
How do I share my profile so audiences can find my shows?
Our team is hard at work on an in-app sharing solution — stay tuned! In the meantime, you can follow this process (it’s quicker than it looks) to help audiences find your profile and shows.

Steps:

  1. Copy and paste this link to your socials, linktree, or mobile browser: www.onamp.com/u/?n=
  2. Add your Amp username after the = (it’s case sensitive) e.g. www.onamp.com/u/?n=nickiminaj
  3. Remind your followers they’ll need to have Amp downloaded, and be logged in. Since we’re still in beta, they’ll need an access code - if you don’t have one to share, use GOLIVE!
  4. You’re done. Post it. Share it. If you’re having issues, keep reading.
Psst: It might even help you find a creator who hasn’t posted their profile link yet...

It still won’t work for me
Some users have reported issues profile sharing when using Safari on their iPhones: Some tips here.

How do I get an invite code? And why is Amp invite-only?
You’ve probably noticed we’re in Beta (aka test mode). Which means limited capacity for a little bit. You can get an Access Code one of three ways — by downloading Amp from the App Store and joining the waitlist, by subscribing to the Amp Newsletter, and by following the @onamp_ social accounts.
When will Amp be available on Android?
We don’t have a hard release date, but Android is an important part of our roadmap. You can stay updated on our Beta progress by subscribing to the Amp Newsletter. We’re here for your suggestions (or hot takes), too. You can share them here. We read everything!
How do I change my username?
Username changes are not possible at the moment. But we’re evolving with our community, and will continue to introduce product updates. Subscribe to the Amp Newsletter and/or turn on notifications to be notified when new features are introduced. If you believe someone is wrongfully impersonating you, please submit a violation. We take misleading content seriously.
How do I edit my profile?
You can edit your profile from your profile page at any time by tapping the three dots on screen and selecting “Edit Profile.” From here, to change your picture you can select the camera icon and follow the prompts. You might need to change your phone’s permissions to allow Amp access to your camera roll. You can edit your bio, and your display name, too. Be sure to press “Save Changes” at the bottom once you’re done.
How do I reset my password?
Amp is a part of the Amazon family. Your Amazon account details and Amp account details are one and the same. You can follow the prompts at login to reset your Amazon password, or follow these steps.
I suspect unauthorized access to my account, what do I do?
If you see suspicious activity on your account, we recommend resetting your password by following these steps. You can also reset your password through Password Assistance at the Amp login screen, by selecting “Forgot Password?” Keep in mind, Amp is part of the Amazon family, and changing your password from Amp’s login page will change your password across all Amazon services. If you believe someone is impersonating you, you can submit a violation report here.
How do I delete my account?
Amp is an Amazon service tied to your Amazon account. Deleting your Amazon account is currently the only way to delete your Amp account. You can do that here.
How do I get verified?
Verification checkmarks are not currently available, but we’re working on it. Stay tuned.
How do I update my listening preferences?
You can update your listening interests anytime from your profile page. Tap the three dots and select “Settings.” From here, select “Interests” and update your preferences to reflect your maturing tastes. You’ve leveled up.
How do I turn my notifications on or off?
You can manage notifications from your profile page. Tap the three dots, select “Settings” and then “Notifications.” From here, you can opt in or out of receiving updates from your favorite creators.
How do I access accessibility features?
Closed Captioning, Dark Mode, and other accessibility features are currently in the works. Subscribe to the Amp Newsletter or stay tuned to the website for updates.
How will you be using my personal data? And how do I control it?
We take user privacy and data protection very seriously. Please refer to our Terms of Use and Privacy Notice.
Where can I submit product feature and creator ideas?
We’d love to hear your feedback. You can submit suggestions here or via the customer support chatbot at the bottom of this screen.
My preferred username has been taken by someone else. How can I get it?
You can’t use a username if it’s already been taken by another user. We don’t share user information, nor mediate username transactions. If you believe someone is wrongfully and harmfully impersonating you, please submit a violation via the customer support chatbot or follow the link here. We take misleading content seriously.
Can I suggest new creators I want on the service? Where can I?
New creators are joining Amp every day, but sometimes you just want to hear your favorites. Tell us the types of creators you’d like to see on Amp here.
My question isn’t answered here.
You can chat with live customer support during business hours (real people!) by opening the chatbot at the bottom of this page.
Why isn’t Amp available in my country or region?
We’re in Beta (aka test mode), and building this together. While Amp is only available in the US at the moment, making it available to creators and listeners across the globe is on the roadmap. You can stay updated on our progress by subscribing to the Amp Newsletter. We’re here for your suggestions (or hot takes), too. You can share them here. We read everything!
Can I change that background color on my profile and shows?
You can’t edit this just yet. Until then, we’ve added a little magic. Change your profile picture and see what happens. If you get a color you don’t like as your background color, upload the same pic again and you will get a different color.
I’m an independent artist without representation. How can I upload my original music to the Amp Library?
Thanks for your interest in helping bolster the Amp music library with your original music. We’re in Beta, and adding an independent upload function is important to us. In the meantime, we’re working with key music distributors to make sure independent artists’ catalogs can be available in Amp. You can upload your music to CD baby, sound drop, tunecore, ingrooves, and (soon) distrokid, and your music will appear in the Amp library within 60 days.
Listening on Amp
Answers to questions listeners have about show discovery, call-in, and how to listen (+ Queen Radio)
How do I get an access code? And why do I need one?
We’re testing something special. You can now download Amp and use it — no access code needed. That’s right, no more digging for a code on social media or bribing your friends. Just download, sign up, and start listening.We’ve got some BIG names dropping on Amp in the coming days, so get in here.
Can I share my profile or my show?
You can share your profile directly from the profile page by tapping the share icon in the top right corner. Use this link across your socials so your community can find and follow you! And once you’ve scheduled a show, you can share your show straight from the app to drive the listeners right to you when you go live.
How do I search for a user or show?
A new search tool has arrived on Amp! We’re always making improvements to help our community search and discover their favorites, and maybe some new ones. Make sure you have the latest version of the app, then follow these steps.
  • Tap the magnifying glass icon in the top right corner, next to your profile icon
  • Enter the username or display name of the creator you’re looking for
  • Tap into the profile
  • Let the follow spree commence. Discover shows and opt-in to get notified when they go live
Note: Users must have created or scheduled a show to be found in search.
What are reactions?
First song, host plays a track from the latest Yachty album. Applause time. Tap the Reactions button to send some hand claps up the screen for a little love to your favorite creators. You can use Reactions (located next to the Like button) as many times as you’d like. Applause is the only Reaction available currently, but there’s more to come. we’ll evolve with our community to add more.
How do I listen to Queen Radio if I’m not in the US or have Android!?
Barbz, we got you. Our team is working towards Android. And making Amp available in your country is super important to us. For now, you can listen to Amp if you have an Alexa device, or listen through the Alexa mobile app for Android. Just open the Alexa app and say: ‘Alexa, play Amp’ to tune into your first show. We’ll share more info when we have it! You can stay updated on our progress by subscribing to the Amp Newsletter. We’re here for your suggestions (or hot takes), too. You can share them here. We read everything!
Does Amp work with my Alexa device?
Yes, Amp is compatible with most Echo devices (Echo, Echo Dot, Echo Show). Amp is also compatible with the Alexa mobile app on both Android and iOS devices. You can use the Alexa app even if you don’t own an Alexa device. This means that anyone with an Android phone can download the Alexa app to listen to Amp.

To start listening, simply say “Alexa, play Amp.” You can also say “Alexa, next” to find the perfect show for you. To access more features like call-in or to create a show, continue to use the Amp app. Please note that Amp is not yet compatible on third-party Alexa enabled devices (Fire TV, Sonos, Bose, etc.).
How do I call in to a show?
The show host can turn the call-in feature on or off. If you can’t see the call-in button, it means the host isn’t taking callers at that time – or is at capacity, with a maximum of 5 callers. When the button is visible, tap it, and you’ll see it transition to a “waiting” sequence to signify the host has been notified. If the host accepts your request, you’ll be notified and given the option to join or decline.
I can’t find the show I’m looking for!
Amp is a live service and shows are most easily discovered when live. You can swipe through live and upcoming shows from your homescreen (left and right). Search and discoverability features will evolve with our community. Subscribe to the Amp Newsletter for product feature updates, news, and creator opportunities.
Can I interact with other listeners?
The show host is in control of who speaks on their show. Once your call-in request has been accepted, and you join the show, the stage is yours to share. Speaking over songs is not possible, and hosts can remove callers anytime at their discretion.
Where can I find an archived show?
Right now, shows are not being archived for on-demand play. Subscribe to the Amp Newsletter for product feature updates, news, and creator opportunities.
Creating on Amp
Questions most commonly asked by creators about music licensing, creating shows, and interacting with callers
How do I get an access code? And why do I need one?
We’re testing something special. You can now download Amp and use it — no access code needed. That’s right, no more digging for a code on social media or bribing your friends. Just download, sign up, and start listening.We’ve got some BIG names dropping on Amp in the coming days, so get in here.
How do I create a show?
You can create a show easily and anytime from the homescreen or your profile page by tapping the “Create” button. From there, you’ll be able to add a title and description, add songs, schedule a future show, or go live on the spot. See our Getting Started section for more tips to help optimize your content.
Do I need special audio equipment?
The only true equipment you need is Amp on your iPhone. That being said, we recommend bluetooth headphones with a built-in microphone for better audio when hosting or calling. For audio enhancement information see the Audio Effects page.
How do I improve audio quality?
Audio quality on the host and callers side is reduced when playing music for latency reduction. However, listeners receive your show and the songs you play in a higher fidelity.

Please make sure you are in an area with good internet connectivity. If you’re a listener having audio quality issues, or have a different issue not addressed above, here’s what to do:
  • If you’re using headphones, please check your connection
  • If the headphones are wireless, please ensure that they are charged and close to the device
  • If issues persist, report a bug using the form linked here

Tip for creators: While Bluetooth is recommended for a solid, hands-free experience, a wired connection may offer higher quality audio. Just make sure your device is compatible. See the Getting Started section for more more audio device tips.
Can I schedule a show for a time in the future?
Yes. When setting up your show, select the “schedule for later” option. You’ll then be able to select a date and time to go live that suits you, then continue planning your show.
How do I make money?
Amp is in Beta and currently does not provide creator monetization tools. However, we are dedicated to helping provide opportunities for creators to earn money. We hope to introduce monetization opportunities on our service in the future. Stay tuned!
How do I allow my listeners to call into my show?
When live, you can enable the call-in feature by selecting the “invite callers” button. This will take you to the “add callers” page where you can enable the feature. When it’s not enabled, listeners won’t see the call-in button. When enabled, this is the screen where your caller requests will appear. Find out more about how to optimize your Amp experience over in our Getting Started section.
Why can’t I find my show on the homescreen, no matter how much I swipe?
Users see shows that best match their listening preferences. Shows titled descriptively, using all three topic tags are more likely to show up sooner to listeners whose preferences match your show description. To help your shows be discovered more easily, we’ve developed creator education materials to help optimize your content. Check out the Getting Started section for tips on how to improve your audience reach and engagement.
Can I share my profile or my show?
You can share your profile directly from the profile page by tapping the share icon in the top right corner. Use this link across your socials so your community can find and follow you! And once you’ve scheduled a show, you can share your show straight from the app to drive the listeners right to you when you go live.
How do I add music to my show?
You can add songs to your show anytime during show set up or when you’re live by navigating to the “Playlist” tab. You’ll see an “Add Songs” button, where you can search the Amp library and create your own playlist of songs for your show. Find out more about using songs from the Amp library in your show here.
Is it free to add music?
Yes, it’s free to add music from the Amp music library, which features tens of millions of licensed songs hosts can curate for their audiences – from the classics, to the obscure, through today’s top hits. Learn more about music on Amp here.
Can I play music that isn’t in the Amp music library?
Sharing content you do not own or have permission to use is a violation of the Terms of Use and Community Guidelines, and you may also be in violation of copyright or other laws. You may perform original music if you own the rights or clear the rights yourself. Refer to our Terms of Use and Community Guidelines for more information.

Uploading your own music: We’re in Beta, and adding an independent upload function is important to us. In the meantime, we’re working with key music distributors to make sure independent artists’ catalogs can be available in Amp. You can upload your music to tunecore, ingrooves, and (soon) distrokid, and your music will appear in the Amp library within 60 days.
Why can’t I play more songs from the same artist or album?
This has to do with music licensing requirements. For more details on using the Amp music library please see our Amp Music Guidelines.
    Note: While you can’t re-arrange songs in your playlist just yet, you can play them in any order. We’re in Beta and will constantly be rolling out updates to improve your experience.
    Why can’t I find a song?
    The Amp music library features tens of millions of songs, and we’re adding millions more. If there’s something you can’t find, let us know here.
    What do I do if I receive a DMCA notification?
    Please review our DMCA Guidelines for an explanation of how to proceed if you receive a DMCA Notice.
    How do I change my show details?
    You can edit your show details anytime before or during your show. Tap your show title when live, and you’ll automatically be taken to the edit details screen. You can get more tips on optimizing your content by heading over to our Getting Started section.
    Can I change topic tags mid-show?
    Yes, you can change the topic tags for your show once it has started. Just make sure to select at least one applicable topic before going live.
    Do song plays in Amp count towards Billboard charts?
    We’re still in Beta, and we’re working on chart reporting for the future. Stay tuned!
    How are artists being paid for their music if creators can use their songs for free?
    While access to music on Amp is free for creators and listeners, Amp’s library is comprised of tens of millions of songs licensed by Amp for which we pay rightsholders royalties for usage.
    Technical
    Troubleshooting technical issues on Amp
    When will this be available on Android?
    We don’t have a hard release date, but Android is an important part of our roadmap. You can stay updated on our Beta progress by subscribing to the Amp Newsletter. We’re here for your suggestions (or hot takes), too. You can share them here. We read everything!
    I’m having audio quality issues
    Audio quality on the host and callers side is reduced when playing music for latency reduction. However, listeners receive your show and the songs you play in a higher fidelity.

    Please make sure you are in an area with good internet connectivity. If you’re a listener having audio quality issues, or have a different issue not addressed above, here’s what to do:
    • If you’re using headphones, please check your connection
    • If the headphones are wireless, please ensure that they are charged and close to the device
    • If issues persist, report a bug using the form linked here
    Tip for creators: While Bluetooth is recommended for a solid, handsfree experience, a wired connection may offer higher quality audio. Just make sure your device is compatible. See the Audio Effects page for more audio device tips.
    Listeners cannot hear me
    All microphones are automatically muted during songplay for the duration of the track. If that’s not your issue, double check that you haven’t accidentally muted yourself on the app or on your headphones. You can also use your phone’s microphone on speaker mode to identify if it’s a headphone or app issue.

    If it’s not a headphone issue, then try closing and re-opening the app. If issues persist, report a bug by letting us know here.
    App crashes on load
    Try closing out the app and reloading. If you’re still experiencing issues, you can report a bug by letting us know here.
    Music is not playing
    You need at least 1 listener at all times to be able to play music from your playlist. If that’s not the issue, try closing out the app and reloading. If you’re still experiencing issues, you can report a bug by letting us know here.
    How do I report a bug?
    We welcome your feedback. You can submit a report using the customer support chatbot or by filling out the form here. We appreciate you taking the time.
    Why won’t my headphones connect?
    Amp supports Bluetooth-connected headphones and most headphones connected through the iPhone jack. Not all USB devices are currently supported, but we’re working on audio functionality improvements. Using auxiliary headphones and your phone’s built-in microphone provides the richest audio experience. Check out the Audio Effects page for set-up suggestions.

    If you’re using Bluetooth headphones, make sure your they properly connect via Bluetooth in your phone’s settings. If you’re still having issues, your headphone and mic setup may not be supported.

    You can report a bug here, or reach out to our customer support team between business hours using the chatbot at the bottom of the screen.
    Hardware
    Your guide to all things Amp hardware
    What devices can I use with Amp?
    Amp supports the following:
    • Bluetooth - any device
    • Lightning adapter - jack (3.5mm) headphones
    • USB headsets (integrated headphones and mic)
    • With USB Mic Setup defined below - USB microphones
    • With Multi-Mic Setup defined below - XLR and TRS microphones (using specified audio interface)
    • With iRig Setup and/or iRig + Computer Setup defined below - XLR, TRS, and USB microphones
    • With iPad Setup defined below - XLR, TRS, and USB microphones (using audio interface)
      Which device will give me the most flexible hosting experience?
      Any compatible wireless headset will provide a flexible listening experience. We recommend AirPods Pro or AirPods Max for great sound and freedom of movement.
      Which device will give me the best listening quality?
      A high-quality wired headset, such as the V-Moda Crossfade LP2, connected via Lightning Adapter or any of the defined setups will give a great listening experience.

      Please note that for any show, the sound quality for listeners will be superior than the sound quality for hosts and callers. In other words, if you are a host, your listeners will have better sound quality than you or your callers.
      Which device will give me the best mic experience?
      Professional-grade mics connected via XLR , TRS, or USB.
      Can I use a professional mic just by plugging it into the iPhone, without a fancy setup?
      Usually, a mic will require at least an adapter of some kind. The simplest setup for a professional-quality experience is the USB Mic Setup.
      Can I do vocal mixing or effects?
      Yes, with the iRig + Computer Setup.
      Can I play instruments?
      Currently, the app is optimized for voice only. Instrument sounds will not come through clearly in a show.
      Can I play music from Spotify or Apple Music?
      This is not allowed, and the app will intentionally muffle sounds from third party stream services that are routed into a show.
      What about sound effects?
      These do not come through clearly due to voice optimization.
      YouTube?
      This is not allowed and is intentionally muffled.
      Is all of the hardware testing complete?
      Testing is ongoing, as we continually lock new functionality.
      Trust & Safety
      Answers to questions about community guidelines, community safety, and how Amp deals with violations
      What are the Community Guidelines?
      We believe a safe community is a happy community. See our Community Guidelines here.
      How do I block or ban callers?
      To remove a caller for any reason, you can hold down on their icon and a pop-up with their Profile will appear. From here, you can choose to remove them from the call, block and remove them, and or report them for violating Community Guidelines. You can also report a violation using the customer support chatbot or this form.
      What is the difference between a suspension and a ban?
      A suspension is a “time out” and lasts for a specified period, while a ban is permanent and reserved for the most serious or continuous violations. See more information on our Community Guidelines and our enforcement here.
      When I file a violation report, is my report confidential?
      All reports are confidential, and we will not share your personal information with the person whom you file a violation report against. All reports are taken seriously and creating fake reports or otherwise abusing the User Report Tool is a violation of our Terms of Use and Community Guidelines. Accounts associated with such activity may be suspended or banned.
      What happens after I file a report?
      All reports of potential violations of our Community Guidelines are routed to the Trust & Safety Moderation team for review. If a violation is confirmed it will be subject to our Enforcement Guidelines. See more here.
      How do you make a decision when a report is filed?
      We will review all reports of violations. In addition to our Community Guidelines, our Terms of Use and Amazon Privacy Policy, we reserve the right to take action at any time for conduct we determine to be inappropriate or harmful, and retain sole discretion on what content or behavior meets that criteria.
      What is the age requirement?
      The Amp Services are not available to persons under the age of 13. If you are below the age of 18 or the age of legal majority in your jurisdiction of residence, you may only use the Amp Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.
      Why have I not received confirmation that action was taken on a report I filed?
      After you’ve filed a report, you will receive a confirmation email that the report was received. You will not receive feedback on our decision or actions taken. However, please know that each and every report you submit is reviewed and if a violation is verified we will take action to keep our community safe.
      How do I appeal a violation?
      Creators and listeners may appeal any enforcement action by following the directions supplied in the email used to set-up your account. If you have are having email issues that prevent you responding, reach out to our customer support via the chatbot on this page. If you file an appeal, the enforcement will remain in place pending review and resolution of your appeal. Appeals may take 48-72 hours depending on the complexity of the issue or the level of additional review required.
      How do I report a policy violation?
      During a show you can tap down on a user’s icon and a pop-up with their profile will appear. From here, you can choose to report them for violating Community Guidelines. You can also report a violation using the customer support chatbot or this form here.
      More About Amp

      Find out more about Amp’s dedication to community safety, creator education, upcoming shows, and news

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