Help Center

In addition to searching for creators, you can search for specific shows, topics, and Amp users, and on-air talent. Tap the magnifying glass icon at the top right corner of your screen to find new favorites and start listening.

Sharing your profile is easy! You can share directly from your profile page, show setup page, or even during a live show so you can grow your audience. Click the share tray icon to copy your share link and send to your friends.

We don’t have a release date to share at this time, but Android is an important part of our roadmap. You can stay updated on our progress by subscribing to the Amp Newsletter. We’re here for your suggestions (or hot takes), too. You can share them here. We read everything!

Username changes are not possible at the moment. But we’re evolving with our community, and will continue to introduce product updates. Subscribe to the Amp Newsletter and/or turn on notifications to be notified when new features are introduced. If you believe someone is wrongfully impersonating you, please submit a violation. We take misleading content seriously.

You can edit your profile from your profile page at any time by tapping the three dots on screen and selecting “Edit Profile.” From here, to change your picture you can select the camera icon and follow the prompts. You might need to change your phone’s permissions to allow Amp access to your camera roll. You can edit your bio, and your display name, too. Be sure to press “Save Changes” at the bottom once you’re done.

Amp is a part of the Amazon family. Your Amazon account details and Amp account details are one and the same. You can follow the prompts at login to reset your Amazon password, or follow these steps.

If you see suspicious activity on your account, we recommend resetting your password by following these steps. You can also reset your password through Password Assistance at the Amp login screen, by selecting “Forgot Password?” Keep in mind, Amp is part of the Amazon family, and changing your password from Amp’s login page will change your password across all Amazon services. If you believe someone is impersonating you, you can submit a violation report here.

Amp is an Amazon service tied to your Amazon account. Deleting your Amazon account is currently the only way to delete your Amp account. You can do that here.

Verification checkmarks are not currently available, but we’re working on it. Stay tuned.

You can update your listening interests anytime from your profile page. Tap the three dots and select “Settings.” From here, select “Interests” and update your preferences to reflect your maturing tastes. You’ve leveled up.

You can manage notifications from your profile page. Tap the three dots, select “Settings” and then “Notifications.” From here, you can opt in or out of receiving updates from your favorite creators.

Closed captions can be enabled by tapping the three dots at the top right of any show. Once enabled, you can see a transcription of what the host is saying, and a record of what tracks they’ve played while you’ve been listening. You can turn it off at any time. Closed Captioning supports English language shows only.

Dark Mode and other accessibility features are currently in the works. Subscribe to the Amp Newsletter or stay tuned to the website for updates.

We take user privacy and data protection very seriously. Please refer to our Terms of Use and Privacy Notice.

We’d love to hear your feedback. You can submit suggestions here or via the customer support chatbot at the bottom of this screen.

You can’t use a username if it’s already been taken by another user. We don’t share user information, nor mediate username transactions. If you believe someone is wrongfully and harmfully impersonating you, please submit a violation via the customer support chatbot or follow the link here. We take misleading content seriously.

New creators are joining Amp every day, but sometimes you just want to hear your favorites. Tell us the types of creators you’d like to see on Amp here.

You can chat with live customer support during business hours (real people!) by opening the chatbot at the bottom of this page.

While Amp is only available in the US at the moment, making it available to creators and listeners across the globe is on the roadmap. You can stay updated on our progress by subscribing to the Amp Newsletter. We’re here for your suggestions (or hot takes), too. You can share them here. We read everything!

You can’t edit this just yet. Until then, we’ve added a little magic. Change your profile picture and see what happens. If you get a color you don’t like as your background color, upload the same pic again and you will get a different color.

Thanks for your interest in helping bolster the Amp music library with your original music. Adding an independent upload function is important to us. In the meantime, we’re working with key music distributors to make sure independent artists’ catalogs can be available in Amp. You can upload your music to CD baby, sound drop, tunecore, ingrooves, and (soon) distrokid, and your music will appear in the Amp library within 60 days.

In addition to searching for creators, you can search for specific shows, topics, and Amp users, and on-air talent. You can also toggle previewing a show’s audio by tapping and untapping the mute button on the homescreen, and see what songs are playing or what the hosts are saying in a show before you join.

You can share your profile directly from the profile page by tapping the share icon in the top right corner. Use this link across your socials so your community can find and follow you! And once you’ve scheduled a show, you can share your show straight from the app to drive the listeners right to you when you go live.

It’s even easier to find new music and creators right from the search bar.
You can search for specific shows, topics, and Amp users, and on-air talent.

Tap the Reactions button to send some hand claps up the screen for a little love to your favorite creators. You can use Reactions (located next to the Like button) as many times as you’d like. Applause is the only Reaction available currently, but there’s more to come. We’ll evolve with our community to add more.

Barbz, we got you. Our team is working towards Android. And making Amp available in your country is super important to us. For now, you can listen to Amp if you have an Alexa device, or listen through the Alexa mobile app for Android. Just open the Alexa app and say: ‘Alexa, play Amp’ to tune into your first show. We’ll share more info when we have it! You can stay updated on our progress by subscribing to the Amp Newsletter. We’re here for your suggestions (or hot takes), too. You can share them here. We read everything!

Yes, Amp is compatible with most Echo devices (Echo, Echo Dot, Echo Show). Amp is also compatible with the Alexa mobile app on both Android and iOS devices. You can use the Alexa app even if you don’t own an Alexa device. This means that anyone with an Android phone can download the Alexa app to listen to Amp.

To start listening, simply say “Alexa, play Amp.” You can also say “Alexa, next” to find the perfect show for you. Alexa can even find your favorite artist when they are live on Amp. Just say, “Alexa, play Tinashe on Amp” or another artist you’re looking for. Alexa can also find your favorite live Amp show. Just say “Alexa, play ‘Music Lovers Only” or another show title to start listening. To access more features like call-in or to create a show, continue to use the Amp app. Please note that Amp is not yet compatible on third-party Alexa enabled devices (Fire TV, Sonos, Bose, etc.).

Yup. Alexa can find creators when they are live on Amp. Simply say, “Alexa, play Tinashe on Amp,” or another artist you’re looking for to start listening.

You sure can. When a show is live on Amp simply say, “Alexa, play ‘Music Lovers Only,’ on Amp” or another show title you’re looking for to start listening.

Is the creator you’re looking for live? If so, give it another try! Alexa is only able to find creators and shows when they are live on air. If a creator isn’t live Alexa will either let you know when their next show is scheduled and drop you into a show currently live on Amp.

The show host can turn the call-in feature on or off. If you can’t see the call-in button, it means the host isn’t taking callers at that time – or is at capacity, with a maximum of 5 callers. When the button is visible, tap it, and you’ll see it transition to a “waiting” sequence to signify the host has been notified. If the host accepts your request, you’ll be notified and given the option to join or decline.

Amp is a live service and shows are most easily discovered when live. You can swipe through live and upcoming shows from your homescreen (left and right). Search and discoverability features will evolve with our community. Subscribe to the Amp Newsletter for product feature updates, news, and creator opportunities.

The show host is in control of who speaks on their show. Once your call-in request has been accepted, and you join the show, the stage is yours to share. Speaking over songs is not possible, and hosts can remove callers anytime at their discretion.

Right now, shows are not being archived for on-demand play. Subscribe to the Amp Newsletter for product feature updates, news, and creator opportunities.

We’re constantly iterating on Amp to try and deliver the best experience possible for our community. We’ve heard from many Amp creators that listener counts could make Amp feel like a popularity contest, and we’re experimenting with their removal to encourage listeners to look past the number of listeners and discover new content they’ll love.

Creators can still see their listener count while hosting a show, and like counts are still available on every Amp show.

We’d love to hear what you think.

Closed captions can be enabled by tapping the three dots at the top right of any show. Once enabled, you can see a transcription of what the host is saying, and a record of what tracks they’ve played while you’ve been listening. You can turn it off at any time. Closed Captioning supports English language shows only.

Chat is now available for all shows on Amp! Once enabled, creators and listeners will have the ability to share messages with each other in real-time during the show by tapping into the chat panel at the bottom of the show screen. Keep it real, but be kind. All users must abide by the Community Guidelines when chatting, and creators can disable chat at any time.

During spoken word moments of the show, a scissors icon will appear on the top right hand of the screen. Select this icon and a prompt to share the previous 30s of the show will appear. Select the share clip button and send to your friends or family.

Clips can be shared to Instagram, Facebook, iMessage, Snap and Twitter. Creators can enable or disable the clipping ability with the toggle in show setup.

This feature is currently only available for listeners, but soon Creators will be able to share clips from their own shows!

You can create a show easily and anytime from the homescreen or your profile page by tapping the “Create” button. From there, you’ll be able to add a title and description, add songs, schedule a future show, or go live on the spot. See our Getting Started section for more tips to help optimize your content.

The only true equipment you need is Amp on your iPhone. That being said, we recommend Bluetooth headphones with a built-in microphone for better audio when hosting or calling. For audio enhancement information see the Audio Effects page.

Audio quality on the host and callers side is reduced when playing music for latency reduction. However, listeners receive your show and the songs you play in a higher fidelity.

Please make sure you are in an area with good internet connectivity. If you’re a listener having audio quality issues, or have a different issue not addressed above, here’s what to do:

• If you’re using headphones, please check your connection
• If the headphones are wireless, please ensure that they are charged and close to the device
• If issues persist, report a bug using the form linked here

Tip for creators: While Bluetooth is recommended for a solid, hands-free experience, a wired connection may offer higher quality audio. Just make sure your device is compatible. See the Getting Started section for more more audio device tips.

Yes. When setting up your show, select the “schedule for later” option. You’ll then be able to select a date and time to go live that suits you, then continue planning your show.

The Amp Creator Fund is a program focused on giving qualifying Amp creators a chance to earn money by doing what they do best: create. Funds are rewarded monthly, recognizing qualifying creators based on listener engagement and show performance metrics. It’s our way of recognizing the hard work of Amp’s community of creators.

Catch up on all things Creator Fund here.

When live, you can enable the call-in feature by selecting the “invite callers” button. This will take you to the “add callers” page where you can enable the feature. When it’s not enabled, listeners won’t see the call-in button. When enabled, this is the screen where your caller requests will appear. Find out more about how to optimize your Amp experience over in our Getting Started section.

Users see shows that best match their listening preferences. Shows titled descriptively, using all three topic tags are more likely to show up sooner to listeners whose preferences match your show description. To help your shows be discovered more easily, we’ve developed creator education materials to help optimize your content. Check out the Getting Started section for tips on how to improve your audience reach and engagement.

You can share your profile directly from the profile page by tapping the share icon in the top right corner. Use this link across your socials so your community can find and follow you! And once you’ve scheduled a show, you can share your show straight from the app to drive the listeners right to you when you go live.

You can add songs to your show anytime during show set up or when you’re live by navigating to the “Playlist” tab. You’ll see an “Add Songs” button, where you can search the Amp library and create your own playlist of songs for your show. To preview a song before adding it to your playlist, you can long press the song from search to hear a 30-second snippet. Find out more about using songs from the Amp library in your show here.

Yes, it’s free to add music from the Amp music library, which features tens of millions of licensed songs hosts can curate for their audiences – from the classics, to the obscure, through today’s top hits. Learn more about music on Amp here.

You can now enjoy some solo jams while you wait for your first listener. Play up to three songs before a listener joins your show, then play Waiting Music if you need.

Sharing content you do not own or have permission to use is a violation of the Terms of Use and Community Guidelines, and you may also be in violation of copyright or other laws. You may perform original music if you own the rights or clear the rights yourself. Refer to our Terms of Use and Community Guidelines for more information.

Uploading your own music: adding an independent upload function is important to us. In the meantime, we’re working with key music distributors to make sure independent artists’ catalogs can be available in Amp. You can upload your music to tunecore, ingrooves, and (soon) distrokid, and your music will appear in the Amp library within 60 days.

You can play five songs from the same artist, or four songs from the same album, in a single show. For more details on using the Amp music library, please see our Amp Music Guidelines. Note: you can re-arrange songs in your playlist and you can play them in any order.

The Amp music library features tens of millions of songs, and we’re adding millions more. If there’s something you can’t find, let us know here.

Phone calls will not interrupt your show. If you get a phone call while hosting, it’s best to decline to stay focused on your show. But if you do take a call, in most cases you’ll be able to return to hosting your Amp show as normal. If you experience any issues re-joining your show — try force closing the app and opening it again, you should be able to continue hosting your show.

Please review our DMCA Guidelines for an explanation of how to proceed if you receive a DMCA Notice.

You can edit your show details anytime before or during your show. Tap your show title when live, and you’ll automatically be taken to the edit details screen. You can get more tips on optimizing your content by heading over to our Getting Started section.

Yes, you can change both the topic and vibe tags for your show once it has started. Just make sure to select at least one applicable tag before going live.

While access to music on Amp is free for creators and listeners, Amp’s library is comprised of tens of millions of songs licensed by Amp for which we pay rightsholders royalties for usage.

Chat is now available for all shows on Amp! Once enabled, creators and listeners will have the ability to share messages with each other in real-time during the show by tapping into the chat panel at the bottom of the show screen. Keep it real, but be kind. All users must abide by the Community Guidelines when chatting, and creators can disable chat at any time.

As a creator, you’re in control. Enable and disable chat at any time before or during the show from the chat panel. Just tap the three dots next to the text box, then tap “disable” to turn off chat.

Creators can remove any listener from the chat room, and inappropriate or abusive comments can be reported by tapping on the username. Listeners who are removed from chat can still listen to the show, but can no longer access the chat panel.

Offensive or abusive behaviors in chat should be reported to our Trust and Safety team. Listeners and creators can do this by tapping on a username, selecting “Report” and following the steps to complete a report. Refer to our Community Guidelines to read up on our House Rules. Trust & Safety reviews all reports of abuse.

Amp takes user safety seriously, and we have a number of automated moderation strategies in place. Abusive language, personal information like addresses or phone numbers, and external links should never be shared in chat.

Listeners removed from chat can still tune in to the show, and will be allowed to listen and chat in further shows. Abusive behavior should be reported to our Trust & Safety team here.

We’re launching the Creator Fund to support Amp’s community and foster their creativity by offering something in return for dedication to their craft. We’ll continue to explore further monetization opportunities for Amp creators — this is our first step in giving back. The Creator Fund supports creators big and small, regardless of background or experience level, for their hard work in creating engaging, entertaining content.

Each month, we’ll reach out to selected creators with reward amounts and instructions on how to claim. Rewards will generally be determined based on listener engagement and show performance metrics.

To be eligible for monthly rewards, all you need to do is start creating. No application is needed; any creator who meets the eligibility criteria has the opportunity to earn from the Creator Fund. Here are some best practices to help you get started.

Any creator who has hosted a show in the qualifying month and follows the criteria below is eligible to earn from Creator Fund. If you check these boxes, you’re eligible for monthly rewards:

1. Your use of Amp must adhere to the Amp Terms of Use, Community Guidelines, and Music Guidelines.
2. You must be at least 18 years of age (or the age of majority where you reside) and have accepted the Amp Terms of Use. If you are between the ages of 13-18, then a parent or guardian must accept the Terms of Use and set up a payment account.
3. You must be located in the United States.
4. You must have a United States bank account.
5. You must have an email address associated with your Amazon account.
6. You cannot be an Amp employee or Amp contractor.

If you’ve earned from the Amp Creator Fund for shows that you created in a qualifying month, you’ll receive an email from the Amp team by the middle of the next month. For example, if you qualified in October, that means we’ll send you an email in November. This email will include your reward amount and information on how to enter your payment information.

If you didn’t earn rewards in a given month, don’t worry. We evaluate and reward creators on a monthly basis, so all creators get a fresh start each month. Similarly, earning rewards in one month doesn’t guarantee rewards for the next month. Keep an eye on your email for all the details!

Our first qualifying month will be September 2022. The first email notifications about rewards are expected to go out by mid-October 2022.

Your reward amount is calculated based on the performance of your shows for a given qualifying month. Generally, we’ll be taking into account listener engagement and show performance metrics.

To claim your reward, make sure to set up payment information through the payment portal provided in the notification email we send you. All details about this portal will be linked in your notification email, and you’ll need your bank account and tax information handy.

Rewards will expire if you don’t submit your payment information! For example, if you receive a rewards email from us in October, you’ll need to complete your payment info by November 15 or the rewards will be forfeited. Don’t worry, setting up is easy. Follow these steps:

1. Click on the secure payment portal link in your email.
2. Log in with your Amp credentials. You may need to complete Two-Step Verification for additional security.
3. Complete your profile, bank, and tax information.
4. Confirm that all your information has been saved.

Once you have submitted the required information, you’re done! You don’t need to submit it again for future rewards. If your bank or tax information changes, make sure to update your payment portal information as soon as possible to ensure future rewards are paid correctly.

In general, if you have been notified by Amp that you are eligible to receive a reward, you can expect to receive a reward payment anywhere from 15-30 business days after you set up your payment information. If your payment information is already up-to-date, you can expect to be paid by the last day of the month in which you were notified that you earned a reward.

You will receive an email when your reward has been sent to your bank account. You can also find information on your reward payments by clicking the “[Invoices]” link in your payment portal.

If you do not provide complete and accurate bank and tax information by 11:59pm PT on the 15^th day of the month after you were notified by email that you have earned a reward, you will forfeit the reward. For example, if you receive a reward email on July 8^th, you have until August 15^th to submit your payment information. This forfeiture date will be in all email notifications that we send to you. You are responsible for ensuring your bank and tax information are up-to-date at all times.

If your reward is forfeited for a given month, but you earn again the next month, you will have the opportunity to complete payment information for that new month. You will not be paid any previously forfeited rewards.

We want to reward creators who create engaging shows and build loyal audiences, regardless of background or experience level. If you’re just starting out, check out our Get Started Guide for creator tips and tricks to get you going.

We don’t have a release date we can share at this time, but Android is an important part of our roadmap. You can stay updated on our progress by subscribing to the Amp Newsletter. We’re here for your suggestions (or hot takes), too. You can share them here. We read everything!

Audio quality on the host and callers side is reduced when playing music for latency reduction. However, listeners receive your show and the songs you play in a higher fidelity.

Please make sure you are in an area with good internet connectivity. If you’re a listener having audio quality issues, or have a different issue not addressed above, here’s what to do:

• If you’re using headphones, please check your connection
• If the headphones are wireless, please ensure that they are charged and close to the device
• If issues persist, report a bug using the form linked here

Tip for creators: While Bluetooth is recommended for a solid, handsfree experience, a wired connection may offer higher quality audio. Just make sure your device is compatible. See the Audio Effects page for more audio device tips.

All microphones are automatically muted during songplay for the duration of the track. If that’s not your issue, double check that you haven’t accidentally muted yourself on the app or on your headphones. You can also use your phone’s microphone on speaker mode to identify if it’s a headphone or app issue.

If it’s not a headphone issue, then try closing and re-opening the app. If issues persist, report a bug by letting us know here.

Try closing out the app and reloading. If you’re still experiencing issues, you can report a bug by letting us know here.

Once your Solo Jams have ended, you’ll need at least 1 listener to continue playing music from your playlist. If that’s not the issue, try closing out the app and reloading. If you’re still experiencing issues, you can report a bug by letting us know here.

We welcome your feedback. You can submit a report using the customer support chatbot or by filling out the form here. We appreciate you taking the time.

Amp supports Bluetooth-connected headphones and most headphones connected through the iPhone jack. Not all USB devices are currently supported, but we’re working on audio functionality improvements. Using auxiliary headphones and your phone’s built-in microphone provides the richest audio experience. Check out the Audio Effects page for set-up suggestions.

If you’re using Bluetooth headphones, make sure your they properly connect via Bluetooth in your phone’s settings. If you’re still having issues, your headphone and mic setup may not be supported.

You can report a bug here, or reach out to our customer support team between business hours using the chatbot at the bottom of the screen.

Amp supports the following:

• Bluetooth - any device
• Lightning adapter - jack (3.5mm) headphones
• USB headsets (integrated headphones and mic)
• With USB Mic Setup defined below - USB microphones
• With Multi-Mic Setup defined below - XLR and TRS microphones (using specified audio interface)
• With iRig Setup and/or iRig + Computer Setup defined below - XLR, TRS, and USB microphones
• With iPad Setup defined below - XLR, TRS, and USB microphones (using audio interface)

Any compatible wireless headset will provide a flexible listening experience. We recommend AirPods Pro or AirPods Max for great sound and freedom of movement.

A high-quality wired headset, such as the V-Moda Crossfade LP2, connected via Lightning Adapter or any of the defined setups will give a great listening experience.

Please note that for any show, the sound quality for listeners will be superior than the sound quality for hosts and callers. In other words, if you are a host, your listeners will have better sound quality than you or your callers.

Professional-grade mics connected via XLR , TRS, or USB.

Usually, a mic will require at least an adapter of some kind. The simplest setup for a professional-quality experience is the USB Mic Setup.

Yes, with the iRig + Computer Setup.

Currently, the app is optimized for voice only. Instrument sounds will not come through clearly in a show.

This is not allowed, and the app will intentionally muffle sounds from third party stream services that are routed into a show.

These do not come through clearly due to voice optimization.

This is not allowed and is intentionally muffled.

Testing is ongoing, as we continually lock new functionality.

We believe a safe community is a happy community. See our Community Guidelines here.

How do I block another user?
To block any user, tap on their username or profile picture to go to their profile page. From there, tap the three buttons in the top right corner, then select “block user.” This will prevent them from listening to your shows, calling in, chatting or visiting your profile page. You can unblock the user by the same method. You can always report a violation using the customer support chatbot or this form.

A suspension is a “time out” and lasts for a specified period, while a ban is permanent and reserved for the most serious or continuous violations. See more information on our Community Guidelines and our enforcement here.

All reports are confidential, and we will not share your personal information with the person whom you file a violation report against. All reports are taken seriously and creating fake reports or otherwise abusing the User Report Tool is a violation of our Terms of Use and Community Guidelines. Accounts associated with such activity may be suspended or banned.

All reports of potential violations of our Community Guidelines are routed to the Trust & Safety Moderation team for review. If a violation is confirmed it will be subject to our Enforcement Guidelines. See more here.

We will review all reports of violations. In addition to our Community Guidelines, our Terms of Use and Amazon Privacy Policy, we reserve the right to take action at any time for conduct we determine to be inappropriate or harmful, and retain sole discretion on what content or behavior meets that criteria.

The Amp Services are not available to persons under the age of 13. If you are below the age of 18 or the age of legal majority in your jurisdiction of residence, you may only use the Amp Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.

After you’ve filed a report, you will receive a confirmation email that the report was received. You will not receive feedback on our decision or actions taken. However, please know that each and every report you submit is reviewed and if a violation is verified we will take action to keep our community safe.

Creators and listeners may appeal any enforcement action by following the directions supplied in the email used to set-up your account. If you have are having email issues that prevent you responding, reach out to our customer support via the chatbot on this page. If you file an appeal, the enforcement will remain in place pending review and resolution of your appeal. Appeals may take 48-72 hours depending on the complexity of the issue or the level of additional review required.

During a show you can tap down on a user’s icon and a pop-up with their profile will appear. From here, you can choose to report them for violating Community Guidelines. You can also report a violation using the customer support chatbot or this form here.